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  • Foutmelding van AVG




    Het is al de tweede keer dat dit gebeurt, wat kan ik hieraan doen?


    Hetzelfde probleem:

    http://www.nucia.eu/forum/threads/72291-AVG-foutmelding

  • #2
    Eerst maar eens wat gegevens verzamelen:

    • Download PC Info naar je bureaublad.
    • Unzip en klik op SetupPC Info.
    • Doorloop het installatieproces.


    .
    Dubbelklik op PC Info.
    De scanning wordt nu ingezet...
    Na de scanning selecteer je de tab: Logs
    Vervolgens check je uitsluitend deze items:
    .
    • Software
    • Hardware
    • Software Installed List
    • Startup List
    • Running Processes


    .
    Klik nu op 'Create a log' kopieer en plak deze in je volgende posting.

    Open opdrachtregel met administratorrechten * Start op in veilige modus *.

    Comment


    • #3
      PC Info vers © 2011-2014 Onsia Patrick (Emphyrio)
      12-12-2014 19:53:16
      Boot Status: Normal boot
      ==================== OS INFO ====================================

      OS Versions
      Editieed
      Service Packsp
      Build: label8
      Windows OS Bitslabel9

      Update detected : 2014-12-12 14:23:06
      Update downloaded : 2014-12-12 14:23:26
      Update installed : 2014-12-11 09:01:48
      ==================== GENERAL INFO ===============================

      Windows dirlabel7
      User Profilelabel7
      Java Versionlabel7
      Antivirus : : AVG AntiVirus Free Edition 2015 [Updated - Running ]
      Antispyware : : AVG AntiVirus Free Edition 2015 [Updated - Running ]
      Firewall : : Windows Firewall
      ==================== HARDWARE ===================================

      AuthenticAMD AMD64 Family 21 Model 2 Stepping 0
      AMD FX(tm)-6300 Six-Core Processor

      Mainboard : MSI

      Model : MS-7699

      Bios Version : V1.2 (American Megatrends Inc.)

      RAMlabel12
      RAM Freelabel13

      Videokaart Name
      vidMaxMem
      Driver Version
      ==================== APP LIST ===================================

      C:\ Fixed - - NTFS - 465 Gb (Free : 414978 Mb / 405 Gb )
      ==================== INSTALLED SOFTWARE LIST ====================


      ACP Application 1.00.0000
      Adobe Flash Player 15 ActiveX 15.0.0.246
      Adobe Flash Player 15 Plugin 15.0.0.246
      Adobe Reader XI (11.0.10) - Nederlands 11.0.10
      Adobe Shockwave Player 12.1 12.1.3.153
      AMD Accelerated Video Transcoding 13.20.100.31206
      AMD Catalyst Control Center 2013.1206.1603.28764
      AMD Catalyst Install Manager 8.0.915.0
      AMD Drag and Drop Transcoding 2.00.0000
      AMD Fuel 2013.1206.1603.28764
      AMD Media Foundation Decoders 1.0.81206.1620
      AMD Steady Video Plug-In 2.06.0000
      AMD Wireless Display v3.0 1.0.0.14
      Apple Application Support 3.1
      Apple Mobile Device Support 8.0.5.6
      Apple Software Update 2.1.3.127
      Asmedia ASM106x SATA Host Controller Driver 1.3.8.000
      AVG 2015 15.0.4235
      AVG 2015 15.0.5577
      AVG 2015 2015.0.5577
      AVG Web TuneUp 4.0.5.7
      bl 1.0.0
      BlackBerry Desktop Software 7.1 7.1.0.41
      Bonjour 3.0.0.10
      Catalyst Control Center - Branding 1.00.0000
      Catalyst Control Center Graphics Previews Common 2013.1206.1603.28764
      Catalyst Control Center InstallProxy 2013.1206.1603.28764
      Catalyst Control Center Localization All 2013.1206.1603.28764
      ccc-utility64 2013.1206.1603.28764
      CCC Help Chinese Standard 2013.1206.1602.28764
      CCC Help Chinese Traditional 2013.1206.1602.28764
      CCC Help Czech 2013.1206.1602.28764
      CCC Help Danish 2013.1206.1602.28764
      CCC Help Dutch 2013.1206.1602.28764
      CCC Help English 2013.1206.1602.28764
      CCC Help Finnish 2013.1206.1602.28764
      CCC Help French 2013.1206.1602.28764
      CCC Help German 2013.1206.1602.28764
      CCC Help Greek 2013.1206.1602.28764
      CCC Help Hungarian 2013.1206.1602.28764
      CCC Help Italian 2013.1206.1602.28764
      CCC Help Japanese 2013.1206.1602.28764
      CCC Help Korean 2013.1206.1602.28764
      CCC Help Norwegian 2013.1206.1602.28764
      CCC Help Polish 2013.1206.1602.28764
      CCC Help Portuguese 2013.1206.1602.28764
      CCC Help Russian 2013.1206.1602.28764
      CCC Help Spanish 2013.1206.1602.28764
      CCC Help Swedish 2013.1206.1602.28764
      CCC Help Thai 2013.1206.1602.28764
      CCC Help Turkish 2013.1206.1602.28764
      CCleaner 4.16
      Citrix Authentication Manager 5.1.200.46891
      Citrix Receiver 14.1.200.13
      Citrix Receiver (HDX Flash Redirection) 14.1.200.13
      Citrix Receiver Inside 4.1.200.13
      Citrix Receiver Updater 4.1.200.13
      Citrix Receiver(Aero) 14.1.200.13
      Citrix Receiver(DV) 14.1.200.13
      Citrix Receiver(USB) 14.1.200.13
      D3DX10 15.4.2368.0902
      EasyViewer 1.3.0.9
      FileZilla Client 3.9.0.3 3.9.0.3
      Free YouTube Download version 3.2.41.623 3.2.41.623
      Google Chrome 18.0.1025.142
      Google Update Helper 1.3.21.99
      iTunes 12.0.1.26
      Java 7 Update 71 7.0.710
      Java Auto Updater 2.1.71.14
      Live Update 5 5.0.112
      Malwarebytes Anti-Malware versie 2.0.2.1012 2.0.2.1012
      Microsoft .NET Framework 4.5.1 4.5.50938
      Microsoft Application Error Reporting 12.0.6015.5000
      Microsoft Office 2007 Service Pack 3 (SP3)
      Microsoft Office Access MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Access MUI (English) 2007 12.0.6612.1000
      Microsoft Office Access Setup Metadata MUI (English) 2007 12.0.6612.1000
      Microsoft Office Enterprise 2007 12.0.6612.1000
      Microsoft Office Excel MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Excel MUI (English) 2007 12.0.6612.1000
      Microsoft Office File Validation Add-In 14.0.5130.5003
      Microsoft Office Groove MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Groove MUI (English) 2007 12.0.6612.1000
      Microsoft Office Groove Setup Metadata MUI (English) 2007 12.0.6612.1000
      Microsoft Office InfoPath MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office InfoPath MUI (English) 2007 12.0.6612.1000
      Microsoft Office Language Pack 2007 - Dutch/Nederlands 12.0.6612.1000
      Microsoft Office O MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Office 64-bit Components 2007 12.0.6612.1000
      Microsoft Office OneNote MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office OneNote MUI (English) 2007 12.0.6612.1000
      Microsoft Office Outlook MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Outlook MUI (English) 2007 12.0.6612.1000
      Microsoft Office PowerPoint MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office PowerPoint MUI (English) 2007 12.0.6612.1000
      Microsoft Office Proof (Dutch) 2007 12.0.6612.1000
      Microsoft Office Proof (English) 2007 12.0.6612.1000
      Microsoft Office Proof (French) 2007 12.0.6612.1000
      Microsoft Office Proof (German) 2007 12.0.6612.1000
      Microsoft Office Proof (Spanish) 2007 12.0.6612.1000
      Microsoft Office Proofing (Dutch) 2007 12.0.4518.1017
      Microsoft Office Proofing (English) 2007 12.0.4518.1014
      Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
      Microsoft Office Publisher MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Publisher MUI (English) 2007 12.0.6612.1000
      Microsoft Office Shared 64-bit MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Shared 64-bit MUI (English) 2007 12.0.6612.1000
      Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 12.0.6612.1000
      Microsoft Office Shared MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Shared MUI (English) 2007 12.0.6612.1000
      Microsoft Office Shared Setup Metadata MUI (English) 2007 12.0.6612.1000
      Microsoft Office SharePoint Designer 2007 Service Pack 3 (SP3)
      Microsoft Office SharePoint Designer MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Word MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Office Word MUI (English) 2007 12.0.6612.1000
      Microsoft Office X MUI (Dutch) 2007 12.0.6612.1000
      Microsoft Silverlight 5.1.30514.0
      Microsoft SQL Server 2005 Compact Edition [ENU] 3.1.0000
      Microsoft Visual C++ 2005 Redistributable 8.0.61001
      Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
      Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
      Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 9.0.30729.6161
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
      Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 9.0.30729.6161
      Microsoft Visual C++ 2010 Redistributable - x64 10.0.40219 10.0.40219
      Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219 10.0.40219
      Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 11.0.60610.1
      Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 11.0.60610.1
      Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 11.0.60610
      Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 11.0.60610
      Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 11.0.60610
      Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 11.0.60610
      Microsoft_VC80_CRT_x86 8.0.50727.4053
      Microsoft_VC90_CRT_x86 1.00.0000
      Movie Maker 16.4.3528.0331
      Mozilla Firefox 34.0.5 (x86 nl) 34.0.5
      Mozilla Maintenance Service 29.0.1
      MSVCRT 15.4.2862.0708
      MSVCRT110 16.4.1108.0727
      MSVCRT110_amd64 16.4.1109.0912
      Online Plug-in 14.1.200.13
      Paltalk Messenger 11.4 11.4.562.15996
      PC Info 2.2.0
      ph 1.0.0
      Photo Common 16.4.3528.0331
      Photo Gallery 16.4.3528.0331
      Pivot Pro Plugin 9.50.110
      PowerISO 5.8
      Realtek Ethernet Controller Driver 7.72.410.2013
      Realtek High Definition Audio Driver 6.0.1.7069
      Renesas Electronics USB 3.0 Host Controller Driver 3.0.12.0
      SDK 2.31.009
      Security Update for CAPICOM (KB931906) 2.1.0.2
      Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2) 2
      Security Update for Microsoft .NET Framework 4.5.1 (KB2898869) 1
      Security Update for Microsoft .NET Framework 4.5.1 (KB2901126) 1
      Security Update for Microsoft .NET Framework 4.5.1 (KB2931368) 1
      Security Update for Microsoft .NET Framework 4.5.1 (KB2972107) 1
      Security Update for Microsoft .NET Framework 4.5.1 (KB2972216) 1
      Security Update for Microsoft .NET Framework 4.5.1 (KB2978128) 1
      Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2) 2
      Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2596927) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2920790) 32-Bit Edition
      Security Update for Microsoft Office 2007 suites (KB2920792) 32-Bit Edition
      Security Update for Microsoft Office Excel 2007 (KB2984942) 32-Bit Edition
      Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
      Security Update for Microsoft Office OneNote 2007 (KB2596857) 32-Bit Edition
      Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
      Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
      Security Update for Microsoft Office Word 2007 (KB2920793) 32-Bit Edition
      Self-service Plug-in 4.1.200.588
      Skype™ 6.22 6.22.107
      SmartControl 2.23.002
      Super-Charger 1.2.019
      swMSM 12.0.0.1
      System Requirements Lab CYRI 6.0.12.5
      Update for 2007 Microsoft Office System (KB967642)
      Update for Microsoft Office 2007 Help for Common Features (KB963673)
      Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
      Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
      Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
      Update for Microsoft Office Access 2007 Help (KB963663)
      Update for Microsoft Office Excel 2007 Help (KB963678)
      Update for Microsoft Office Infopath 2007 Help (KB963662)
      Update for Microsoft Office OneNote 2007 Help (KB963670)
      Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
      Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
      Update for Microsoft Office Outlook 2007 Help (KB963677)
      Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2920789) 32-Bit Edition
      Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition
      Update for Microsoft Office Powerpoint 2007 Help (KB963669)
      Update for Microsoft Office Publisher 2007 Help (KB963667)
      Update for Microsoft Office Script Editor Help (KB963671)
      Update for Microsoft Office Word 2007 Help (KB963665)
      Update voor Microsoft Office Excel 2007 Help (KB963678)
      Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
      Update voor Microsoft Office Word 2007 Help (KB963665)
      VideoGenie 1.0.0.12
      Visual Studio 2012 x64 Redistributables 14.0.0.1
      Visual Studio 2012 x86 Redistributables 14.0.0.1
      VLC media player 2.1.5
      Windows Live Communications Platform 16.4.3528.0331
      Windows Live Essentials 16.4.3528.0331
      Windows Live ID Sign-in Assistant 7.250.4311.0
      Windows Live Installer 16.4.3528.0331
      Windows Live Photo Common 16.4.3528.0331
      Windows Live PIMT Platform 16.4.3528.0331
      Windows Live SOXE 16.4.3528.0331
      Windows Live SOXE Definitions 16.4.3528.0331
      Windows Live UX Platform 16.4.3528.0331
      Windows Live UX Platform Language Pack 16.4.3528.0331
      Winki 3.2.125
      WinRAR 5.01 (64-bit) 5.01.0
      ==================== STARTUP LIST Enabled========================

      ------- Local 32/64 HKLM Yassine------------

      RUSB3MON : "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\rusb3mon.exe"
      GrooveMonitor : "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
      RIMBBLaunchAgent.exe : C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
      StartCCC : "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
      AVG_UI : "C:\Program Files (x86)\AVG\AVG2015\avgui.exe" /TRAYONLY
      Adobe ARM : "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      SunJavaUpdateSched : "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      iTunesHelper : "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
      vProt : "C:\Program Files (x86)\AVG Web TuneUp\vprot.exe"

      ------- Local [HKLM] Yassine------------

      RTHDVCPL : "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
      Logitech Download Assistant : C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch

      ------- Current User [HKCU] Yassine------------

      AdobeBridge :
      RESTART_STICKY_NOTES : C:\Windows\System32\StikyNot.exe

      ==================== RUNNING PROCESSES ==========================

      RIMBBLaunchAgent ID = 2952 Path: C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
      MOM ID = 4132 Path: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
      StikyNot ID = 3932 Path: C:\Windows\System32\StikyNot.exe
      atieclxx ID = 1764 Path: C:\Windows\system32\atieclxx.exe
      WINWORD ID = 5336 Path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
      jusched ID = 4112 Path: C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
      iTunesHelper ID = 4156 Path: C:\Program Files (x86)\iTunes\iTunesHelper.exe
      csrss ID = 540 Path: C:\Windows\system32\csrss.exe
      taskhost ID = 4076 Path: C:\Windows\system32\taskhost.exe
      RtkNGUI64 ID = 1656 Path: C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
      avgui ID = 3276 Path: C:\Program Files (x86)\AVG\AVG2015\avgui.exe
      explorer ID = 3472 Path: C:\Windows\Explorer.EXE
      winlogon ID = 1300 Path: C:\Windows\system32\winlogon.exe
      SyncServer ID = 4692 Path: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
      ctfmon ID = 4824 Path: C:\Windows\SysWOW64\ctfmon.exe
      dwm ID = 2252 Path: C:\Windows\system32\Dwm.exe
      PC Info ID = 4608 Path: C:\Program Files (x86)\E Dev\PC Info\PC Info.exe
      CCC ID = 4408 Path: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
      splwow64 ID = 5588 Path: C:\Windows\splwow64.exe
      rusb3mon ID = 3992 Path: C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\rusb3mon.exe
      conhost ID = 3396 Path: C:\Windows\system32\conhost.exe
      wuauclt ID = 5532 Path: C:\Windows\system32\wuauclt.exe
      =================================================================

      Log finished at 12-12-2014 19:53:16
      Thanks for using PC Info...
      ==================== END ========================================

      Comment


      • #4
        Wat je eraan kan doen, is kiezen voor aangepaste installatie bij het voor de 1e x installeren van AVG.




        Start nog eens het installatiebestand (terwijl AVG gewoon geïnstalleerd staat).
        Je krijgt dan onderstaand scherm:
        Click image for larger version

Name:	avgsetup.png
Views:	1
Size:	38,0 KB
ID:	1067880
        Zoals je ziet is het een extra die meegeïnstalleerd wordt.

        Open opdrachtregel met administratorrechten * Start op in veilige modus *.

        Comment


        • #5



          Dit is wat ik zie, wat moet ik nu precies doen?

          Bedankt voor uw hulp!

          Comment


          • #6
            Ik zie niets
            Last edited by dorado; 14-12-14, 10:24.

            Open opdrachtregel met administratorrechten * Start op in veilige modus *.

            Comment


            • #7
              http://i60.tinypic.com/i1xs85.png


              Nu wel?

              Comment


              • #8
                Kies voor functies toevoegen/verwijderen.

                Open opdrachtregel met administratorrechten * Start op in veilige modus *.

                Comment


                • #9
                  http://oi62.tinypic.com/2942sdc.jpg

                  Welke moet ik nu kiezen?


                  Onder surfen staat er:

                  linkscanner surf-shield

                  Comment


                  • #10
                    Ok, ik moet toegeven dat ik er naast zit.

                    Download AVG Remover om AVG te verwijderen.
                    Download AVG 2015 om AVG te installeren.

                    Kies Volgende => Accepteren => Basic bescherming => Aangepaste installatie. Nu zal AVG Web TuneUp niet geïnstalleerd worden.

                    Na een tijd AVG op je computer te hebben staan, zal op een gegeven moment in de rechter benedenhoek een venster verschijnen waarop aangeboden wordt Web TunbeUp te installeren. Je moet dan voor Afwijzen kiezen.
                    Last edited by dorado; 13-12-14, 12:17.

                    Open opdrachtregel met administratorrechten * Start op in veilige modus *.

                    Comment


                    • #11
                      Helaas, nog steeds hetzelfde probleem...

                      Comment


                      • #12
                        Download StartUpLite naar het bureaublad.
                        Open het programma StartUpLite en klik vervolgens op "Continue"
                        Herstart nu de computer.

                        Vertel eens hoe het nu is?

                        Open opdrachtregel met administratorrechten * Start op in veilige modus *.

                        Comment


                        • #13
                          Helaas...

                          Comment


                          • #14
                            En de instructies uit dit artikel?

                            Open opdrachtregel met administratorrechten * Start op in veilige modus *.

                            Comment


                            • #15
                              Ook niet..

                              Comment

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